If an item is sent incorrectly by us to you, we will organise collection free of charge. Items that you wish to return must be received within 14 days of your notification to us. Please email us at call 020 7436 9004 to organise a return. We will refund or replace any item that arrives damaged or defective.Īll returns must be organised in advance or they will not be accepted. If you decide you do not want your item within 14 days of receiving it, provided it is unused and unopened in its original packaging, we will happily accept the item back, and a refund will be made within 7 working days of our receipt of returned item/s. Return of Hardware and 3D Print Consumables Hardware and 3D Print Consumables Deliveryįor orders placed online or by telephone or email, if received by 2pm Monday to Friday we normally despatch the same day.ĭelivery charges are based on weight and speed of requirement, but wherever possible are scheduled for next working day delivery. We also offer software training to get you started. If you have any problems installing your software and activating your licenses once purchased, technical support is available. Please also ask us about free trials and software demonstrations as we are here to help. So please ask as many questions as you like before purchase so that we can help you choose the right application for your needs. Please note that In some cases when software is downloaded, once activated the software is yours and cannot be cancelled or returned. Where eligible, a refund will be made within 7 working days of completing the returns process. Note that once you have requested a refund you may no longer use the software so should uninstall it. Please request a return within 14 days of software download via email to we will advise you of the process. Software may be returned only if permitted by the publisher’s returns policy. Sometimes we are constrained by our vendors who have their own requirements for checking and approval before the order can be released, but we will do our best for you. If your order is urgent, or you are working to a tight deadline, we will do our best to get it to you within the same working day if it is at all possible. Software Downloads and Activation Codesįor software downloads or activation codes, we will process your order within the hour during the working week and expect to be able to deliver your software download link or activation code within 48 hours under normal circumstances. Whether you place your order for software through our online store, accept our online quotation or confirm via email, we want to get it to you as fast as possible and for you to be delighted with your purchase. Shipping and Returns Policy Speedy Order Processing and Delivery
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February 2023
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